Episode 16 Customer Feedback Get Out of the Building!
Episode 16 of 26
Jul 29, 2025
About this episode
🧠Navigating a Business Model | Episode 16: Customer Feedback - Get Out of the Building!
Welcome to Navigating Business Model - where I'm breaking down complex business strategy into clear, actionable insights for my personal consumption. Today we explore why the most important insights about your business aren't found at your desk.
🎯 What You'll Learn:
Why "there are no facts inside your building" is startup gospel
How to design customer interviews that reveal truth, not just opinions
The difference between what customers say and what they actually do
Practical methods for gathering feedback without biasing your results
💡 Key Takeaway: Customer behavior beats customer opinions every time. Stop guessing what people want and start observing what they actually do with your product.
âš¡ Perfect for: Founders stuck in planning mode, product managers seeking real insights, entrepreneurs afraid to talk to customers, and anyone building without validation.
🔊 Audio Note: This podcast is generated via AudioOverview of NotebookLM, but all content is carefully curated and developed by me, with a goal to learn more effectively.
Welcome to Navigating Business Model - where I'm breaking down complex business strategy into clear, actionable insights for my personal consumption. Today we explore why the most important insights about your business aren't found at your desk.
🎯 What You'll Learn:
Why "there are no facts inside your building" is startup gospel
How to design customer interviews that reveal truth, not just opinions
The difference between what customers say and what they actually do
Practical methods for gathering feedback without biasing your results
💡 Key Takeaway: Customer behavior beats customer opinions every time. Stop guessing what people want and start observing what they actually do with your product.
âš¡ Perfect for: Founders stuck in planning mode, product managers seeking real insights, entrepreneurs afraid to talk to customers, and anyone building without validation.
🔊 Audio Note: This podcast is generated via AudioOverview of NotebookLM, but all content is carefully curated and developed by me, with a goal to learn more effectively.